BizChat FAQ:
Quick Answers to
Common Questions
Whether you’re new to BizChat or exploring more features, this FAQ answers the most common questions about our platform — from setup and billing to using our tools. We're here to make things easy for you.
Can’t find what you’re looking for? Contact our support team and we’ll be happy to assist you.
Frequently Asked Questions
Get Started
BizChat is a customer service chat tool that allows businesses to communicate with website visitors in real time using mobile, web, or desktop apps.
Simply copy and paste a small JavaScript snippet into your website’s HTML, and BizChat will start working immediately.
No. BizChat is designed to be user-friendly and requires no coding knowledge beyond adding the initial script.
Yes, depending on your plan, you can connect BizChat to one or multiple websites from a single dashboard.
Most users complete setup in under 5 minutes.
Features & Functionality
You can respond to customers using mobile, web, or desktop—switch seamlessly between devices.
Yes. You can add multiple team members and assign conversations to specific agents.
Yes, BizChat shows real-time visitor activity so you can proactively engage users.
All conversations are securely stored and accessible anytime from your dashboard.
Plans & Billing
Yes, BizChat offers a free plan with essential features to get you started.
Billing is monthly or annually, depending on the plan you choose.
Yes, you can change your plan at any time from your account settings.
No. All pricing is transparent, with no setup or cancellation fees.
We accept major credit/debit cards and selected online payment methods.
Technical Questions
No. BizChat is lightweight and optimized for performance.
Yes, BizChat works with most platforms as long as you can insert a script.
Yes, the chat widget is fully responsive and mobile-friendly.
Integrations are available or coming soon for CRMs, email tools, and more.
Messages are synced automatically once your connection is restored.
Support & Assistance
You can reach us via live chat, email, or our support portal.
Support is available during business hours, with extended coverage on higher plans.
Yes, we offer setup guides, tutorials, and onboarding support.
Yes, our Help Center includes step-by-step guides and FAQs.
Absolutely! We welcome feature requests and user feedback.
Security & Privacy
Yes. We use industry-standard security practices to protect your data.
All data is encrypted in transit using secure protocols.
You own all customer conversation data. BizChat does not sell or share your data.
Yes, BizChat follows common data protection standards and best practices.
Yes. You can request full data deletion at any time.
Still Need Help?
Didn’t find the answer you were looking for? Our team is here to help. Reach out to us anytime and we’ll get back to you as soon as possible.
